Hotel Manager

A hotel manager or hotelier is a person who handles the everyday function and management of a hotel. Larger hotels often have management teams, instead of individual managers, where each member of the group begins to specialize on a certain area of interest.
Some of the responsibilities of a hotel manager include:

* Organizing and directing the hotel's services
o Rooms
+ Front Office
# Concierge
# Reception
# Reservations
# Guest Service
+ Housekeeping
# Floors
# Laundry
# Public Area
o Catering
o Entertainment
o Engineering
* Controlling budget and formulating financial plans
o Financial
* Promoting the business
o Marketing
o Sales
* Achieving profit and expense goals
* Meeting with customers, contractors and suppliers
* Hiring, training, reviewing and overseeing staff members
o Human Resource
* Attending to problems or customer complaints and comments
* Addressing maintenance and upkeep
* seeing to accommodations regular replacement and refurbishing
o furniture, carpet, linens
* meeting safety, health and licensing regulations
o Security

Background and Training of a Hotel Manager

* Experience
o 3–5 years of experience in hotels at increasing levels of responsibility is desirable
o experience should include all phases, departments and shifts of hotel operation
o experience should include hotels in tourist areas as well as business hotels, specialized markets, etc.

* Training
o American Hotel and Lodging Association (AHLA) provides training courses recognized worldwide
o Training towards Certification in various hotel management departments is available through AHLA
o Certified Hotel Administrator (CHA) is one of the highest Certification through AHLA, indicating that a Hotel Manager certified as a CHA is capable of running any hotel profitably and with high guest satisfaction